What to Do If the Insurance Adjuster Will Not Return Your Calls?

| Aug 8, 2018 | Firm News |


Have you recently filed an insurance claim with your car insurance company or the other party’s insurance company, following a serious vehicle accident? It can be shocking to realize that the insurance adjusters won’t reach out to you and may, in fact, be ignoring you. One of the first things to do after a serious wreck is to contact the at-fault driver’s insurance company.

Trying to get ahold of someone to find out the status or to answer their questions, while not being able to get through or getting a callback, makes the accident experience even worse.

Since the person who caused that wreck could be held accountable for paying for any damages sustained, you need to figure out who caused the wreck in order to move forward with an insurance adjuster. After you initiate your car wreck claim, it is likely that a single insurance adjuster will be assigned to your case.

They will be your consistent contact person during the claims process and you will have to rely on them to move your claim forward, but it can very frustrating if this person stops calling you back. Unfortunately, unreturned calls is a common problem for people dealing with insurance companies.

Your insurance adjuster isn’t returning your calls because backward incentives, such as protecting the insurance company’s bottom line often mean that the insurance adjuster is hard at work looking for ways to deny your claim or to devalue it. The less the insurance company pays out to you, the better financial prospect for the insurance company.

Dragging out the claims process is one way to leave you frustrated and to encourage you to accept a settlement offer presented to you that might not truly be in your best interests. Scheduling a consultation with an insurance claims dispute lawyer is the first thing that you should do after you encounter challenges with an insurance claims adjuster and are not sure where to turn.